Art To Frame Reviews

I had a large piece (20"x32") that would have cost me a fortune to take to a traditional framer, so I decided to give Art to Frames a try. I had used a similar company a while ago and the experience was awful, so I was hopeful that things would be better this time. It was a great experience. I liked the option to see my art in the frame online and found the site overall easy to navigate. Needless to say, taking accurate measures is paramount. Had I been even an eighth off, I would have had a problem. Truth be told, I would have loved a slightly thicker frame, but for the cost, I am quite happy. Their turnaround time was as promised--within 10 days. I never had to contact customer service, so I can't comment on that aspect of their business. I would definitely use Art to Frames again.

Ordered three frames totaling $265 only to have two shipped with plexi glass instead of non reflective glass, and the one frame that did have glass was cut incorrectly plus had a chip in one corner. Attempted to chat online but no person picked up so I submitted an online request for someone to contact me back. Still nobody has reached out after five days. I called again this morning but got a voice-mail.

My frame arrived; damaged, cheep like balsa wood, wafer thin layer of paint, no refund on return shipping. Cost less to get repaired than shipping. My daughter was a gallery curator. She said, " item is cheep , poorest of quality" She advised to always check with her if ordering a like item." She said, "You were ripped off. Do not use this company." I agree. As a 76 yrs old this bad experience was not a healthy experience.

I have nothing good to say about my experience with them. One frame was made to. The wrong specs and both looked like they were put together by 5 year olds. Customer service said I must have given them the wrong information. These are as far from Custom frames as you will ever get. Buster Beware

I have been ordering frames from ArtToFrames for a while and I just love how easy it is to get exactly what I want to help my apartment feel like my unique home. ArtToFrames customer service was on top of it when I recently had my most recent order which was quite expensive go missing. It wasn’t ArtToFrames’ fault but I was so thankful with how kind they were in helping me get a replacement. Looking forward to continuing to add to my collection of custom frames as I continue to travel and take more pictures to display.

I received excellent customer service from this company. I had a custom frame made and the glass was broken upon unpacking. I sent an email through their site and they express shipped a replacement glass immediately. I couldn’t be happier with my experience with this company.

This company took longer to complete my order than other companies I've used, and when my frames arrived, they were all damaged. It was clear they weren't damaged in shipping, but in the mitering and gluing process, BEFORE they were shipped. (The glass was also broken, probably during shipping.) It took several days of contacting them before I received a reply. They promised me replacements, but it's been three weeks, and I still haven't received the replacements.

Terrible customer service and product quality. There's a reason their prices are so low. Buyer beware!

I do not recommend arttoframe. I have bought frames and mats before and they ship it to the wrong address even though my address is correct in my account settings. My first frame took 6 weeks to get here. This time I ordered 5 mats on February 1st. It said it would be 4 to 5 days to ship out. It didn't even get started processing until the end of February when I emailed them and asked what was going on. I called first but no one would answer. They finally shipped my order but it was shipped to the wrong address. The FedEx guy figured it was the wrong street name and got it to me. When. I opened the package it was missing the biggest mat I ordered. The one I needed most. I called them several times and no one would answer. I finally got ahold of them and they said they would make it and send it out. They shipped it TO THE WRONG ADDRESS AGAIN. it was supposed to be here today but it's not. I tried calling them 8 times and no one would answer. I sent a not so nice email. I did get ahold of FedEx finally and they changed the address and it will arrive tomorrow. I'm not going to order from them again if they can't get it together. ALSO.. my first frame I ordered has a big chip out of it... You spend 130 on a frame plus shipping to have a chip in it.

I received my order today and both mats are wrong and not to my specifications. Both have rough cut marks on the inside and out and neither are 8x10. One is 8 1/4 x 9 7/8, the other is 8 1/8 x 10 1/4. One of the inside cuts is also 1/2 inch too small on all sides. The outsides are very rough cut and the insides also have cut marks. These are for historical documents going to be displayed in public. This is unacceptable! You can have them back and I would like a refund. I called numerous times but there was no answer, I left voicemails. Also I tried to submit this on your website, but the button is not active....

The invoice is 152800115, but the number on the mats is 3538797.